Japan-based Seven & i Holdings announced on October 6 that all 7-Eleven convenience stores in India were closed as of September 30. The chain, operated by Reliance Retail under a master franchise agreement, shuttered its entire network of 31 outlets in Mumbai and Pune amid mounting competition in the Indian market.

7-Eleven entered India in October 2021, debuting its first store in Mumbai. The convenience store chain, known worldwide for its quick grab-and-go snacks, beverages, and household essentials, eventually expanded to approximately 60 locations at its peak. However, sustained competition from established local retailers reportedly challenged 7-Eleven’s viability in the country.

Although Seven & i Holdings declined to provide detailed reasons for the closures, Japanese media outlets cited intense market competition as a key factor. Despite the current withdrawal, the parent company affirmed its intention to maintain a long-term presence in India, indicating it would explore alternative approaches to reenter or expand within the market.

Meanwhile, another Japanese convenience store operator, Lawson, has announced plans to enter India by 2027, aiming to grow its footprint to around 100 outlets by 2030. Lawson’s entrance signals continued interest from foreign convenience store chains in tapping the country’s expanding retail sector despite hurdles faced by predecessors such as 7-Eleven.

The exit highlights the challenges foreign retail chains encounter in India’s complex and competitive retail environment. Local preferences, diverse consumer behaviors, and strong domestic players contribute to a landscape that can be difficult for international brands to penetrate and sustain profitability. Seven & i Holdings’ move underscores a cautious approach as it reassesses future strategies for growth in India.