Section
Consumer
Cold hard facts on a dual-fuel switch
EDF customer Bernard Wilson was unexpectedly charged £100 in early-exit fees after switching to a dual-fuel tariff before his previous contract ended. The incident highlights…
Flixbus left stranded on M23 after driver arrested for suspected drug driving
A Flixbus coach driver was arrested on suspicion of drug driving on the M23 motorway, leaving passengers stranded for 90 minutes without a replacement driver.…
Concerns over supermarket promotion deals
A Consumer Council report revealed that many buy-one-get-one-free and bulk purchase promotions at major Hong Kong supermarkets did not offer genuine savings, with some unit…
Bereaved widow’s savings frozen by NS&I error
A widow in Scotland was temporarily denied access to her NS&I joint savings account containing around £335,000 after an administrative mistake incorrectly classified her request…
Microsoft won’t stop elderly mother’s account despite power of attorney
A man with lasting power of attorney struggled to cancel his elderly mother’s Microsoft 365 subscription and secure a refund due to the company’s policies…
UK Consumers Eating More Beans and Lentils to Save Money
Consumers in the UK increased their purchases of beans, lentils, and tofu by 7.3 percent in the first half of 2026 as affordable protein sources…
MP Calls For Extended Railcard Discounts to Reduce Travel Costs
Liberal Democrat MP Adam Dance has called on the government to extend railcard discounts to passengers aged 31 and over, highlighting a gap in affordable…
‘Vinted wrongfully suspended my account and I lost £10,000’
Professional sellers on Vinted have reported wrongful account suspensions that have frozen funds and hindered their ability to trade, with appeals often met by automated…
Travelodge overbooking causes distress and late-night relocation
A guest at Travelodge London King’s Cross was forced to move to a different hotel after arriving to find her reserved room unavailable due to…
Consumer issue: Driving instructor’s livelihood at risk due to Nissan failings
An Eastbourne driving instructor faced over four months without their leased dual-control Nissan vehicle due to repair delays caused by a parts shortage, leading to…
Aldi suspends sales of Argentinian wine
Aldi has temporarily pulled Argentinian Malbec wine from shelves in several stores ahead of the World Cup semi-final between Argentina and England as a playful…
CMA orders Marks Electrical refunds
Marks Electrical has been ordered by the Competition and Markets Authority to refund nearly 40,000 customers around £600,000 and pay a £720,000 fine for automatically…
£350 swimming pool fee ruined easyJet holiday
A Cambridgeshire couple discovered undisclosed fees for pool and spa use during their easyJet Holidays booking in Marrakech, resulting in unexpected extra charges totaling hundreds…
BT phone upgrade meant no one could call my aunt
An elderly woman was unable to receive incoming calls for over two months after her analogue phone line was switched to BT’s Digital Voice system…
ScottishPower sent six cheques to dead brother
ScottishPower has faced criticism for repeatedly sending refund cheques made out to deceased customers, causing distress and delays for grieving relatives trying to settle accounts.…
Supermarket Olives Put to the Taste Test
British supermarkets offer a wide variety of Mediterranean olives, with Waitrose's No.1 Sicilian Giarraffa olives receiving the highest rating of 5 out of 5 for…
Supermarket olives put to the taste test
British supermarkets offer a diverse selection of Mediterranean olives, showcasing popular Sicilian and Greek varieties alongside emerging grilled options. While some products face issues like…
Consumer Issues with Pet Insurance Claim Resolution
A pet owner in Hampshire had her claim for emergency surgery rejected by Perfect Pet Insurance due to an alleged but unfounded spaying recommendation, leading…
Charity Voucher Refunds Left in Limbo Resolved
A London woman who won a Buyagift charity auction voucher faced months of booking difficulties and refund confusion before the parent company reimbursed the charity…
Your Money Matters: Insurance woes and solar panel payments
A London family faced significant delays and partial reimbursements from their travel insurer after a skiing accident in Norway, despite medical costs being covered by…
Live Nation Settles with D.C. Over Ticket Pricing Practices
Live Nation will pay $9.9 million to settle claims by the District of Columbia that it used deceptive pricing and misleading sales tactics for tickets…
Booking.com Host Cancellation Leaves Customers Out of Pocket
An 83-year-old customer lost €701 after their apartment booking in Paris was effectively canceled without confirmation, and attempts to contact the host or booking platform…