Section
Consumer
CMA orders Marks Electrical refunds
Marks Electrical has been ordered by the Competition and Markets Authority to refund nearly 40,000 customers around £600,000 and pay a £720,000 fine for automatically…
£350 swimming pool fee ruined easyJet holiday
A Cambridgeshire couple discovered undisclosed fees for pool and spa use during their easyJet Holidays booking in Marrakech, resulting in unexpected extra charges totaling hundreds…
BT phone upgrade meant no one could call my aunt
An elderly woman was unable to receive incoming calls for over two months after her analogue phone line was switched to BT’s Digital Voice system…
ScottishPower sent six cheques to dead brother
ScottishPower has faced criticism for repeatedly sending refund cheques made out to deceased customers, causing distress and delays for grieving relatives trying to settle accounts.…
Supermarket Olives Put to the Taste Test
British supermarkets offer a wide variety of Mediterranean olives, with Waitrose's No.1 Sicilian Giarraffa olives receiving the highest rating of 5 out of 5 for…
Supermarket olives put to the taste test
British supermarkets offer a diverse selection of Mediterranean olives, showcasing popular Sicilian and Greek varieties alongside emerging grilled options. While some products face issues like…
Charity Voucher Refunds Left in Limbo Resolved
A London woman who won a Buyagift charity auction voucher faced months of booking difficulties and refund confusion before the parent company reimbursed the charity…
Consumer Issues with Pet Insurance Claim Resolution
A pet owner in Hampshire had her claim for emergency surgery rejected by Perfect Pet Insurance due to an alleged but unfounded spaying recommendation, leading…
Your Money Matters: Insurance woes and solar panel payments
A London family faced significant delays and partial reimbursements from their travel insurer after a skiing accident in Norway, despite medical costs being covered by…
Live Nation Settles with D.C. Over Ticket Pricing Practices
Live Nation will pay $9.9 million to settle claims by the District of Columbia that it used deceptive pricing and misleading sales tactics for tickets…
Booking.com Host Cancellation Leaves Customers Out of Pocket
An 83-year-old customer lost €701 after their apartment booking in Paris was effectively canceled without confirmation, and attempts to contact the host or booking platform…