Amazon is set to reduce its office workforce by several hundred employees, primarily impacting its Stores division, which operates the company’s online shopping platform. The planned layoffs come as the company adjusts following a surge in online orders during the COVID-19 pandemic. Among the positions affected are customer service roles across multiple countries, including the United Kingdom, the United States, and India.

This latest round of job cuts follows an earlier series of reductions that began in 2022 and continued into January 2023, during which Amazon eliminated approximately 30,000 positions. The company has not provided specific details about the timeline for the new layoffs or the total number of employees affected this time.

The reductions reflect Amazon’s efforts to recalibrate its workforce in response to shifting market conditions as consumer demand returns to pre-pandemic levels. The Stores division, which handles the core online shopping experience, was expanded significantly during the height of the pandemic to manage increased order volumes, particularly in customer service and support functions.

Amazon’s decision to downsize office staff signals an ongoing trend in tech companies adjusting their labor forces after rapid growth periods tied to pandemic-related shifts in shopping habits. While the broader implications for the company’s operations and long-term business strategies remain to be seen, these cuts underscore the challenges of aligning workforce size with evolving customer behavior.