The Malaysian government has revealed that two agents from the MyEG Group have failed to remit RM314 million in revenue collected on behalf of the authorities between May 19 and September 30, Transport Minister Anthony Loke confirmed on Tuesday. This disclosure clarifies earlier reports suggesting the unpaid amount had accrued over three years.
Loke outlined that since May, the Ministry of Transport and the Road Transport Department (JPJ) have undertaken several steps to recover the overdue payments, including holding four engagement meetings with stakeholders such as the Finance Ministry and issuing 35 reminders demanding settlement. The two agents involved—My EG Sdn Bhd and Zetrix AI Bhd—are responsible for collecting revenues linked to services like road tax renewals, driving licence renewals, and traffic summonses.
Following the sustained non-payment, JPJ announced last week that they would suspend collection services via these agents starting October 6. Loke explained that MyEG and Zetrix AI are required to transfer collected funds within one business day. While minor delays had occurred previously, they were usually resolved through reminders. However, the RM314 million arrears accumulated rapidly over the past five months.
The minister also disclosed that a cheque for RM231 million was issued on August 21, post-dated for September 30. When it was presented for payment on the due date, the bank did not process it, reportedly following instructions from the company itself. This failed payment compelled the ministry and JPJ to take the unprecedented step of suspending MyEG and Zetrix AI’s payment services.
Loke rejected claims linking MyEG to political parties such as Umno as irrelevant to enforcement actions, emphasizing that the government’s decisions are strictly based on financial compliance. He stated that settling the RM314 million debt is a mandatory condition before any future collaboration with the company. He also noted that any future payment platforms will require a complete structural overhaul, including direct remittance of payments into government accounts.
The minister highlighted that the government’s ability to suspend MyEG’s services without disrupting public infrastructure is due to measures taken since 2022 to diversify the market and reduce single-entity dependence. He cited the availability of 85 driving institutes where candidates can take driving tests directly, ensuring alternatives to MyEG’s platforms.
Looking forward, Loke announced plans to enhance the MyJPJ mobile application with new features launching next month, aiming to reduce reliance on third-party intermediaries. While approximately 20% of motorists still use external agents, Loke clarified that the payment remittance issue is unique to MyEG, which remains the largest collection agent by transaction volume. Other agents, including Pos Malaysia, have no outstanding debts and will continue normal operations.