Qatar’s Ministry of Endowments (Awqaf) and Islamic Affairs has secured the ISO 20000 certification for its Information Technology Service Management System (ITSMS), marking a significant institutional achievement. The certification was awarded following comprehensive audits and technical evaluations that verified the ministry’s adherence to internationally accepted standards for IT service management.

The accreditation highlights the progress made by the ministry’s Information Systems Department in implementing robust governance and management practices for technology services. It reflects the ministry’s commitment to aligning its IT operations with globally recognized best practices, thereby enhancing operational efficiency and the quality of its digital services.

This milestone is part of the ministry’s broader effort to modernize its institutional framework through technology. By establishing an integrated system covering the planning, design, operation, and continuous improvement of its digital services, the ministry aims to ensure the stability and security of its technical platforms. The certification confirms that these systems allow for rapid responses to technical support needs and effective management of system updates through standardized procedures that promote high levels of security and operational reliability.

The achievement aligns with the strategic goals set out in the ministry’s Strategic Plan for 2025-2030, which prioritizes digital transformation and institutional innovation. The plan focuses on fostering a smart work environment that leverages advanced technologies and digital solutions to manage operations and deliver services more efficiently.

Moreover, the ISO 20000 certification supports the ministry’s objectives to strengthen institutional governance, enhance operational performance, improve user experience, and continuously develop digital services. These efforts aim to uphold the highest standards of quality, sustainability, and excellence in service delivery to beneficiaries.