A Westpac customer has praised the bank for its handling of a recent account issue, contrasting it with another high-profile case involving asset freezes. Geoff Bennett of Eatons Hill reported encountering difficulties with his Westpac account when online attempts to comply with the bank’s requests were unsuccessful. After raising his concerns, Bennett said the situation was promptly resolved through assistance at a local branch.

According to Bennett, Westpac not only addressed the problem quickly but also issued an apology for the inconvenience. Additionally, the bank provided him with a food parcel from chef Maggie Beer as a goodwill gesture. Bennett’s comments came in response to columnist Noel Whittaker’s earlier account of having his assets frozen by an unnamed financial institution, which prompted public discussion about customer service and banking procedures.

While Whittaker’s experience highlighted challenges customers may face with bank freezes and asset restrictions, Bennett’s case suggests that some institutions are taking steps to improve the customer experience when problems arise. Westpac did not comment on the specific customer interaction but has previously emphasized its commitment to resolving client issues through multiple service channels, including online and in-branch support.