A growing number of people in the United Kingdom are turning to artificial intelligence (AI) tools for emotional support, according to a recent study of British adults. The research, conducted as part of the annual State of Stigma report by the online therapy platform BetterHelp, highlights how AI is being used to address a range of personal concerns, including work stress, financial issues, and relationship advice.

The study found that approximately 80% of respondents have used AI to help manage stress related to their jobs, while 79% sought AI assistance for financial worries. Additionally, 66% reported using AI to navigate romantic relationship challenges. Notably, 15% of those surveyed said they engaged with AI chatbots specifically for mental health support.

While many participants described their experiences with AI as positive, nearly 75% expressed reluctance to fully trust AI over qualified mental health professionals. Half of the respondents believed that AI tools work best when used in combination with human care, underscoring the preference for a blended approach to emotional support.

Fernando Madeira, president of BetterHelp, commented on the findings, stating that AI’s role in mental health is becoming increasingly significant. He emphasized the importance of developing and deploying AI responsibly to ensure that individuals receive the right care. Madeira noted that people are seeking support that is not only effective but also accessible and affordable, suggesting a growing appetite for integrating AI with traditional human therapy.

The report sheds light on shifting attitudes toward mental health support and the potential for technological solutions to complement conventional care methods. It also points to ongoing concerns about the limitations of AI in fully replacing qualified professionals, reinforcing the need for a balanced approach in addressing mental health needs.