Complaints over business practices rise sevenfold

By the Editorial Team · Wednesday, October 14, 2026

The Office for Responsible Business Conduct has seen a sevenfold increase in complaints against companies for ethical violations, receiving 36 cases so far this year compared to just five in 2021. This surge reflects tighter OECD standards and growing public demand for corporate accountability, with investigations aiming to pressure firms like Barclays to improve environmental and labor practices despite the office lacking enforcement powers.

Complaints against businesses for ethical misconduct have surged sevenfold over the past five years, reflecting growing scrutiny on corporate environmental and labor practices. Between January and late August this year, the Office for Responsible Business Conduct (ORBC) received 36 complaints, a sharp increase from just five in 2021, according to a freedom of information request.

The ORBC, a unit within the business department, oversees grievances related to multinational companies with significant operations in Britain. It enforces compliance with guidelines established by the Organisation for Economic Co-operation and Development (OECD), which were broadened in 2023 to enhance standards on environmental protection, human rights, and accountability in technology and supply chains. These expanded rules have compelled companies to conduct more comprehensive compliance audits.

Since early 2024, the ORBC’s caseload has risen notably, including a prominent complaint targeting Barclays. The grievance concerns the bank’s involvement in financing a coal-powered plant situated near the extensive mangrove forests that span India and Bangladesh. The complaint alleges the project contributes to environmental pollution and violates OECD standards. Barclays has declined to comment on the matter.

Previously known as the National Contact Point, the office has handled investigations into other major firms, such as HSBC, commodities giant Glencore, and fast-food corporation McDonald’s. Despite its role in examining these cases, the ORBC does not possess enforcement powers to issue fines or sanctions. Instead, it relies on investigations and public criticism to apply reputational pressure on companies, encouraging corrective measures.

Nicholas Queree, a lawyer at Addleshaw Goddard who advises businesses under ORBC scrutiny, observed that the increase in complaints coincides with heightened complexity in responsible business conduct standards and stakeholder expectations.

In response, the government emphasized its commitment to thoroughly investigating complaints, stating that it views responsible business practices as essential for fostering positive social impact and economic growth.

This article was reported by synthesizing coverage from multiple independent news outlets to present a balanced, unbiased account. Read about our editorial standards. Spotted an error? Let us know.