A customer who sent a Christmas present valued at £500 through courier company Evri has reported that the parcel was lost amid delivery complications. The parcel, containing make-up and toys, was dispatched in December with a delivery label purchased at a Post Office for £12.70. Two days after shipment, the sender was informed via text message that the courier driver was unable to locate the delivery address.

In February, Evri stated that the parcel had been delivered to the recipient’s doorstep on December 30. However, the company later indicated that the item had been returned to the sender due to damage sustained during transit. The sender maintains that they never received the parcel.

Evri explained that the delivery difficulties resulted from an incomplete address, specifically noting that a line was missing, which prevented successful delivery. The company also alleged that the customer had verbally abused staff members during phone communications, a claim the sender denies. Evri added that it has attempted further contact with the customer but has not received a response.

This case highlights ongoing challenges in parcel delivery services when address information is incomplete or unclear, and it raises questions about communication between couriers and customers during disputed deliveries.