Dutch-Bangla Bank Limited (DBBL) convened a strategic conclave for its Noakhali and Cumilla regions on October 9 at the BURO Training Center in Cumilla. The event aimed to develop business strategies for the bank’s branches and enhance customer service performance.

The conclave was conducted in a hybrid format, enabling participation from branch officials, sub-branch staff, and other units both on-site and remotely. Managing Director and CEO Md Ahteshamul Haque Khan attended as the chief guest and outlined the bank’s efforts to position itself as a leading financial solutions provider and a trusted partner for its customers.

During his address, Md Ahteshamul Haque Khan emphasized the importance of cultivating a client-focused approach to ensure service excellence. He highlighted several strategic priorities focused on strengthening customer relationships and boosting overall service quality.

Branch managers representing the Noakhali and Cumilla regions presented their business strategies for the coming period, pledging to meet their targets through enhanced customer service. The bank’s senior management provided feedback and recommendations aimed at refining service delivery and achieving business goals.

In addition to branch managers, participants included regional heads of Rocket—DBBL’s digital banking service—and Agent Banking, as well as Assistant Deputy Controllers (ADC) supervisors from the two regions, many of whom joined the session virtually. The conclave underscored DBBL’s commitment to continuous improvement in customer experience and operational efficiency across its regional branches.