Doha Bank Retains Four ISO Certifications After Surveillance Audits

By the Editorial Team · Monday, September 21, 2026

Doha Bank has retained four international ISO certifications, confirming its adherence to global standards in quality management, information security, IT service management, and customer satisfaction. This accomplishment reinforces the bank’s commitment to operational excellence and positions it as a trusted institution focused on delivering secure and high-quality services.

Doha Bank has successfully retained four internationally recognized ISO certifications following recent surveillance audits, underscoring its commitment to operational excellence, customer satisfaction, information security, and continuous improvement. The audits, carried out by an independent certification body, confirmed that the bank’s management systems remain effective and compliant with global standards.

The certifications maintained by Doha Bank include ISO 9001:2015 for Quality Management Systems, ISO/IEC 27001:2022 for Information Security Management Systems, ISO/IEC 20000-1:2018 for IT Service Management Systems, and ISO 10002:2018 for Customer Satisfaction and Complaints Handling Management Systems. These attest to the bank’s adherence to robust governance practices, customer-centric services, regulatory compliance, and a strong focus on safeguarding information assets.

Sheikh Abdulrahman bin Fahad bin Faisal Al Thani, Group Chief Executive Officer of Doha Bank, highlighted the significance of this achievement. He stated that the successful completion of the audits reinforces the bank’s dedication to embedding international best practices throughout its operations. He also emphasized how these certifications validate Doha Bank’s efforts to provide exceptional customer experiences, maintain high standards of information security, and drive continuous operational improvements. According to Sheikh Abdulrahman, this accomplishment reflects the professionalism and collaborative efforts of the bank’s employees and stakeholders, contributing to its position as a trusted financial institution.

The International Organization for Standardization (ISO) develops globally recognized standards that assist organizations in enhancing quality, efficiency, security, and customer satisfaction. By maintaining these certifications, Doha Bank ensures independent validation of its adherence to internationally accepted best practices across multiple key operational areas, including quality management, complaint handling, information security, and IT service delivery.

This development supports Doha Bank’s broader strategic objectives by reinforcing its reputation as a customer-focused institution delivering secure, reliable, and high-quality banking services. The bank’s sustained commitment to these standards also aims to create lasting value for its customers, shareholders, and the communities it serves.

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