Evri is experiencing widespread delivery delays across retail locations and Post Office branches throughout the United Kingdom, amid a significant restructuring of its distribution network. The disruption has resulted in a growing backlog of parcels at ParcelShops, which serve as key collection and drop-off points for customers.

The company is transitioning from operating larger, centralized depots to a model based on smaller, more localized sites. This strategic overhaul aims to improve efficiency but has so far contributed to operational challenges. In response, Evri is implementing measures to address the backlog, including deploying additional drivers and shortening collection routes to optimize van capacity.

Recovery efforts also involve the introduction of over 100 new collection routes and approximately 330 "sweeper vans," vehicles designed to consolidate parcels from multiple locations for streamlined delivery. These steps are being undertaken to enhance the flow of parcels through Evri’s extensive infrastructure.

Evri operates a vast network that includes more than 11,000 ParcelShops and lockers nationwide, supported by over 500 delivery hubs, depots, and units. The majority of these ParcelShops—more than 9,000—are situated within local businesses across the UK. Additionally, thousands of Post Office branches provide delivery and collection services under the Evri brand.

Previously known as Hermes, the company underwent a significant ownership change in 2024 when it was acquired by Apollo, a US-based private equity firm, for £2.7 billion. Following the acquisition, Evri merged with DHL eCommerce UK, forming one of the largest parcel delivery networks in the country.

The current network overhaul represents a major logistical transition for Evri, reflecting broader shifts within the parcel delivery industry toward more decentralized, flexible distribution models. The company’s ongoing efforts to mitigate delays indicate a focus on restoring service reliability amid these operational changes.