In Petaling Jaya, some patrons at entertainment venues have expressed frustration over higher costs associated with cashless payments, prompting concerns about fairness and transparency in pricing. Several customers reported that certain establishments charge additional fees for payments made via bank cards or e-wallets, while offering discounts or lower prices to those paying in cash.

One customer, who identified himself as Arvin, said the difference between cash and cashless payment bills could exceed RM300. "We are constantly encouraged to embrace online transactions, yet situations like this make us feel that we have no choice but to carry cash," he said. "Nobody wants to carry a large amount of money when going out at night."

Another patron, Jason, recounted an experience at a live band lounge in Kuala Lumpur where a service charge was imposed for cashless payments. He questioned the justification for the additional fee, noting the considerable disparity compared to cash payments. Jason also raised concerns about the lack of receipts for cash transactions, suggesting the practice could lead to manipulation or legal violations.

James, another consumer, claimed that charging extra for cashless payments has been a common occurrence for two to three years. He argued that such fees penalize customers for using technology intended to simplify transactions. "Technology should make life easier, not more expensive," he said, emphasizing that the charges were often disproportionate. James also voiced apprehension over the handling of large sums of cash within these premises and pointed out potential risks such as money laundering. He questioned whether authorities had taken adequate measures against operators imposing these surcharges, calling for greater accountability and transparency.

An employee at one entertainment outlet, who requested anonymity, stated that staff were required to follow management’s instructions and avoid extended discussions about payments with customers. The worker added that cash payments were cheaper and did not require receipts, implying a deliberate practice aligned with management policy.

The reports highlight a growing tension between the push for cashless payments and customer experiences at certain entertainment venues, where financial incentives remain skewed towards cash transactions. Consumers and industry observers alike are calling for clearer regulations and enforcement to ensure fairness and transparency in pricing, particularly as digital payment methods become increasingly widespread.