JPMorgan to cut Plano call center jobs

By the Editorial Team · Thursday, June 25, 2026

JPMorgan Chase will eliminate 244 jobs, mainly fraud specialist roles, at its Plano call center starting August 21 as part of a consolidation to integrate operations into larger facilities. Despite the layoffs, the bank remains a major local employer with over 12,500 employees and continues to fill more than 800 open positions in the area.

JPMorgan Chase is set to cut 244 jobs at its Plano call center as part of a consolidation effort, the company announced following a state-mandated WARN notice filing. The affected positions, primarily various levels of fraud specialists, are based at the bank’s office located at 8181 Communications Parkway, Building A.

The layoffs are scheduled to begin on August 21, with a 60-day notice period provided to employees as required by law. JPMorgan Chase has indicated that the impacted operations team will be integrated into the company’s larger existing facilities, reflecting a strategic move to streamline certain call center functions.

In a statement, JPMorgan Chase emphasized that workforce adjustments are part of ongoing reviews of business needs, with staffing levels shifted to align with current requirements. The company noted it continues to create new roles in various other areas and is actively working to redeploy employees affected by this reduction where possible.

The bank also highlighted its substantial presence in Plano, employing more than 12,500 individuals in the area. Moreover, it reported having over 800 open positions locally, indicating ongoing hiring efforts despite the planned job cuts.

Employees separated from their roles will be eligible for severance benefits under JPMorgan Chase’s severance plan. The company also committed to assisting affected workers in securing other positions within the organization, provided they meet qualification criteria.

This article was reported by synthesizing coverage from multiple independent news outlets to present a balanced, unbiased account. Read about our editorial standards. Spotted an error? Let us know.