Leeds Building Society has notified its mortgage customers that they will lose online access to their mortgage balances and transaction history beginning July 9, 2026, as the lender undertakes an update to its digital systems. The building society, which serves over a million members, issued an email to affected customers informing them of the upcoming outage but did not specify how long the online service would remain unavailable.

In the communication, Leeds Building Society apologized for any inconvenience caused and encouraged customers to contact their helpline for mortgage information during the period of restricted access. A spokesperson acknowledged the frustration among members and stated that although the timeline for restoring online functionality remains uncertain, updates will be provided as soon as possible.

This move has prompted customer dissatisfaction, as many rely on digital channels for timely access to their mortgage accounts. The society’s decision comes amid a broader trend in financial services toward revamping online platforms and encouraging app-based account management.

Earlier this year, Barclays faced similar backlash after announcing plans to discontinue the Barclaycard website in favor of its mobile application. Barclays cited a shift in customer behavior, with an increasing number of users preferring to manage their credit card accounts via the app. Barclaycard, a subsidiary of Barclays, manages more than five million accounts in the United Kingdom.

The Leeds Building Society has yet to disclose further details regarding the technical upgrades or the anticipated timeline for restoring full online mortgage access. Customers are advised to monitor communications from the lender and use telephone services for mortgage inquiries during the transition period.