More than 100 Labour members of Parliament have called for regulatory scrutiny of Royal Mail’s recent performance, citing concerns over persistent delays in letter deliveries. The MPs have urged Ofcom, the postal services regulator, to take action amid ongoing service shortfalls.

Royal Mail is expected to deliver 90 percent of first-class mail by the next working day and 95 percent of second-class mail within three working days. However, current figures show the company is achieving only about 85 percent on first-class deliveries and slightly above 90 percent for second-class mail, falling short of established targets.

The performance issues have fueled criticism within Parliament, with MPs highlighting the impact on customers and calling for a thorough investigation into the causes behind the continuing delays. The letters signaling these concerns emphasize the importance of holding Royal Mail accountable to maintain service standards.

Daniel Kretinsky, Royal Mail’s Czech billionaire owner, has rejected suggestions that the company’s service quality is deteriorating. He maintains that there is no evidence pointing to a decline in performance.

Royal Mail has also responded by stating that recent performance has shown improvement. The company reaffirmed its commitment to enhancing service reliability, announcing plans to invest £500 million over the next five years to modernize operations and deliver more consistent postal services.