The British Museum has issued an apology following widespread complaints from visitors encountering significant delays and overcrowding during viewings of the Bayeux Tapestry exhibition. Despite all tickets featuring timed entry slots, attendees reported queuing for up to two hours, with some even being denied entry. Many expressed frustration over restricted viewing time and the crowded conditions surrounding the display of the 11th-century embroidery, which illustrates the Norman invasion of England.

Nicholas Cullinan, the museum’s director, acknowledged the issues and said measures are being implemented to enhance the visitor experience. The exhibition, running through July, has attracted considerable interest, with approximately one million expected to attend. Tickets for peak times are priced at £33, adding to the expectations of a seamless visit.

Cullinan stated that the museum regrets any negative experiences and is committed to resolving the problems. Planned adjustments include extending the museum’s opening hours, introducing an audio guide, increasing seating availability, and improving signage throughout the exhibit space.

The Bayeux Tapestry is on loan from France and represents a significant cultural artifact, drawing high demand that has challenged the museum’s capacity to manage visitor flow efficiently. Officials hope the forthcoming changes will alleviate current difficulties and provide a more comfortable and accessible environment for all guests.