QIIB holds specialised employee training on communication with people with disabilities

By the Editorial Team · Sunday, July 12, 2026

QIIB completed a specialised training programme in partnership with the Qatar Society for Rehabilitation of Special Needs to improve employee skills in communicating with people with disabilities. This initiative supports QIIB’s corporate social responsibility goals by promoting inclusive banking services and enhancing accessibility beyond physical infrastructure, aligning with Qatar National Vision 2030.

QIIB recently completed a specialised training programme aimed at enhancing employee skills in communicating and interacting with people with disabilities. The initiative, titled ‘Effective Communication and Interaction with People with Disabilities,’ was organised in partnership with the Qatar Society for Rehabilitation of Special Needs. A certificate presentation ceremony for participating employees was held to mark the conclusion of the programme, attended by Sheikh Ali bin Abdullah al-Thani, director of Human Resources at QIIB, Amir al-Mulla, executive director of the Qatar Society for Rehabilitation of Special Needs, and senior representatives from both organisations.

The training is part of QIIB’s broader corporate social responsibility strategy, focusing on empowering people with disabilities and ensuring they have dignified and independent access to all banking services. The course covered practical skills such as sign language and best practices for engaging with customers who have a variety of disabilities, supporting the bank’s goal of providing an equitable and inclusive banking experience.

Sheikh Ali described the programme as a significant milestone in the ongoing collaboration between QIIB and the Qatar Society for Rehabilitation of Special Needs. He emphasised that corporate social responsibility goes beyond financial contributions, highlighting the importance of investing in employee development to better serve all segments of society with professionalism and efficiency. Sheikh Ali noted the partnership as an example of effective cooperation between the banking sector and civil society, contributing to increased public awareness, removal of social barriers, and promoting active participation of people with disabilities in economic and social spheres.

He further explained that the initiative aims to redefine accessibility—not just in terms of physical infrastructure such as ramps and lifts, but through human and institutional accessibility. This involves equipping frontline employees with the necessary knowledge and confidence to understand and meet the needs of customers with disabilities. Sheikh Ali praised the commitment shown by QIIB employees throughout the programme and reaffirmed the bank’s dedication to supporting efforts that foster a more inclusive and cohesive society, aligning with the objectives of Qatar National Vision 2030.

Amir al-Mulla expressed appreciation for the continued partnership, praising QIIB’s dedication to enhancing the capabilities of its workforce in serving people with disabilities. He said the programme reflects an elevated level of institutional awareness and underscores the critical role of the banking sector in advancing social inclusion. Al-Mulla also highlighted the positive impact the training is expected to have on service quality for the members of the Qatar Society for Rehabilitation of Special Needs and the broader community of people with disabilities in Qatar. He expressed hope that the collaboration between QIIB and the society would inspire other institutions to adopt similar initiatives.

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