Nearly 20 million journeys were recorded through the Tyne Tunnels in the year ending March 31, marking a new usage record for the crossings, according to recently released financial data from tunnel operator TT2.
The company reported a rise in turnover to £28.8 million for the period, while operating profit declined slightly to £10.6 million. TT2 attributed the profit dip to increased investments in infrastructure, including resurfacing works, upgrades to ventilation systems, and the installation of solar panels.
Since the removal of physical payment barriers and the switch to an online toll payment system in 2021, the proportion of users failing to pay tolls has decreased significantly. Non-compliance rates dropped to 1.95% from a peak of 6%, a trend TT2 credits to improved payment systems and enhanced customer communications.
The company also noted that it had contributed £130,000 in charitable donations to support local initiatives across the North East. These contributions have funded a range of projects, including the provision of emergency equipment for RNLI, St John Ambulance, and Northumberland National Park Mountain Rescue, as well as school breakfasts, educational resources, and woodland restoration efforts.
Adrian Wallace, CEO of TT2, emphasized the tunnels’ importance to regional connectivity, describing them as “a safe, reliable and efficient route across the Tyne” that serves millions annually. He reaffirmed the company’s commitment to investing in the infrastructure to benefit customers, communities, and the broader North East economy.
The Tyne Tunnels first opened in 1967 between Jarrow and North Shields. A second tunnel, added in 2011, shifted operations from single carriageway traffic in one tunnel to dual carriageways handling traffic in both directions separately, improving traffic flow and safety.
TT2 operates the tunnels under a long-term contract with the North East Mayoral Combined Authority, bearing responsibility for their operation, maintenance, and investment. Toll revenues cover ongoing improvements and the financing of the second tunnel, which was constructed through a Private Finance Initiative arrangement.