Restaurant operators have expressed dissatisfaction with a new government policy requiring permits for venues to welcome dogs, saying it has disrupted longstanding practices and led to confusion among both businesses and customers. The policy, introduced earlier this year, mandates that restaurants and cafes obtain official approval before allowing dogs in outdoor dining areas, a move intended to promote pet-friendly environments and support the food and beverage sector.

Since July 9, approximately 940 establishments have been authorized to participate in the scheme, out of more than 2,100 applicants, with a quota capped at 1,000 venues. Nevertheless, some businesses said they had previously permitted dogs in outdoor seating without restraining licenses and are now compelled to refuse dog owners, affecting customer patronage.

Bijay Subba, manager of Happy Valley Bar & Grill, said the new regulations have hindered business, particularly in Happy Valley, a neighborhood known for its pet-friendly culture. "It has hampered our business," Subba stated, emphasizing that many local residents often stopped by while walking their dogs. He also noted the lack of clear guidance from authorities has complicated communications with customers. The timing was especially challenging, given June and July are typically slow months due to seasonal holidays.

Sinbad Coffee Roasters, also located in Happy Valley, has faced repeated inspections despite its policy of not permitting dogs inside the premises. Manager Ho described the situation as frustrating, pointing out that even when dogs remain in outdoor seating areas, they are considered part of licensed food premises and thus subject to the new rules. "We only have three staff every day. How are we supposed to keep watching what every customer is doing?" she said. Ho, who owns a dog herself, acknowledged the rationale behind restrictions on animals indoors but highlighted customer misunderstandings fueled by the government’s push toward pet-friendly establishments. Her cafe was unsuccessful in the initial round of permit applications and hopes to be approved in the future.

Elsewhere, at the Kai Tak Cruise Terminal, Derek Ho, manager of a cafe on the waiting list for licensing, reported that restaurants without a permit must ensure dogs stay outside, even if outdoor seating areas are available. He added that inspections and notifications are part of routine compliance for businesses accustomed to serving pet owners.

Since the policy’s enactment, officials from the Food and Environmental Hygiene Department and related authorities have conducted about 14,000 inspections, issued 70 verbal warnings, and received 65 complaints. Environment Minister Tse Chin-wan described overall compliance levels as "acceptable," attributing ongoing issues to initial "teething" problems.

The government has reiterated that under the Food Business Regulation, establishments knowingly allowing dogs on food premises without approval face penalties including fines up to HK$10,000, imprisonment for up to three months, and additional daily fines for ongoing violations. This enforcement framework remains central to ensuring compliance with the new pet-friendly dining policy.