Standard Chartered has reaffirmed its commitment to investing in employee development amid the ongoing transformation driven by automation and artificial intelligence (AI). In a recent statement, Bill Winters, the bank’s Group Chief Executive, addressed previous remarks that had sparked debate about the impact of technological change on the workforce and the bank’s approach to managing this transition.

Winters clarified that the bank prioritizes equipping its employees with the skills needed to thrive in a rapidly evolving workplace. He acknowledged that earlier comments, which noted the potential reduction of some corporate roles due to automation, had been misinterpreted as undervaluing staff. “We care deeply about our colleagues and invest heavily to allow them to develop the skills that will be most relevant in the workplace,” Winters emphasized.

The bank’s strategy involves proactive reskilling and redeployment of talent. Winters highlighted that Standard Chartered has long recognized its workforce as a key differentiator and has made significant investments to help employees adapt to new demands. This includes providing pathways for colleagues whose roles may evolve or diminish due to technological advancements, ensuring they can transition into new opportunities within the organization.

At a recent investor presentation, the discussion centered on the broader challenge facing businesses globally: how technology is reshaping jobs and skillsets. Winters stressed the importance of honest dialogue about these changes and the responsibility of employers to support affected employees through training and development.

“Our ambition is to help people adapt and succeed in a changing world,” Winters stated, noting that the bank continues to attract and retain talent across diverse markets. He further remarked that while technology’s impact on work is inevitable, the critical question is whether companies are prepared to respond constructively to those changes.

Winters also expressed regret that his earlier choice of words detracted from the core message and apologized for any upset caused. He concluded by underscoring that, beyond language, what matters most is a genuine commitment to managing workforce transitions responsibly in the AI era.