Thousands of homes in Kent are currently experiencing disruptions to their water supply due to ongoing technical difficulties at South East Water. The company reported that more than 5,600 properties, primarily in Tunbridge Wells, are affected by issues including low water pressure, intermittent supply, or complete loss of service.

South East Water attributed the problem to a malfunction at one of its water treatment works, which caused water storage tank levels to fall significantly. This drop has hindered the company's ability to pump water efficiently, especially to homes situated on higher ground.

The company has faced mounting criticism in recent months over its management of water services in Kent and Sussex. In response to repeated supply failures, the water regulator Ofwat ordered South East Water on Tuesday to invest £30.5 million to improve its supply infrastructure. This directive followed three separate investigations into the firm's operational shortcomings.

Local officials have also voiced their frustration. Tom Tugendhat, the Member of Parliament for Tonbridge, described South East Water as "the worst-run company I’ve ever come across," reflecting widespread dissatisfaction with the provider's performance.

To assist customers impacted by the current outages, South East Water is prioritizing support for those on its Priority Services Register by delivering bottled water directly to their homes. Additionally, several bottled water distribution points have been established in Tunbridge Wells and neighboring areas.

Robert Anthony-Scorse, incident manager at South East Water, issued an apology to affected residents and assured that efforts are underway to rectify the situation promptly. The company emphasized its commitment to restoring normal service as quickly as possible.