Toby Carvery has reduced the price of its roast meals following public criticism over the use of scales to measure meat portions. The restaurant chain, known for its traditional Sunday roasts, faced a backlash after reports emerged that staff were weighing carved meat servings to ensure they did not exceed specified limits.

According to staff, meat portions were restricted to a maximum of 160 grams for a standard roast and 216 grams for a king-size plate. The use of scales was reportedly part of training procedures aimed at maintaining portion control. However, the revelation prompted some customers to express disappointment and threaten to boycott the chain, accusing the company of limiting servings.

In response to the controversy, Toby Carvery lowered the price of its standard roast from £10.99 to £7, a reduction available through the company’s app until the following day. Ellie Leacroft, representing Toby Carvery, emphasized that generosity remains central to the company’s values, suggesting that the price cut reflects a commitment to customer satisfaction amid the recent criticism.

The price adjustment appears to be a direct response to negative reactions, as the chain works to reassure patrons about portion sizes and value. The situation highlights the challenges eateries face in balancing cost control with customer expectations for generous servings.