Professional sellers on the resale platform Vinted have raised concerns over what they describe as wrongful account suspensions, which have left them unable to trade and with significant sums of money locked in their Vinted wallets. Users say they face difficulty appealing decisions and often encounter automated responses, while some report accusations of selling counterfeit goods despite providing proof of authenticity.

Catherine Warrilow, founder of the campaign group Sad Vinted Faces, said hundreds of users have reported issues withdrawing funds and contesting bans. Complaints also come from buyers who struggled to recover payments for items they say were counterfeit or incorrect.

Among those affected is 19-year-old Elisha Wright from Cheltenham, who used Vinted Pro to support both his family and a horse racing clothing brand called Wright Attire. Starting with less than £1,000 in sales over six weeks, Wright and his father reinvested all profits back into the business, which specialised in second-hand Ralph Lauren polo shirts sourced from vintage sellers and private markets. The store grew to exceed 30 daily sales and accumulated over 3,300 five-star reviews.

However, Wright’s account was suspended multiple times over the past year, initially for suspected counterfeit items and later over alleged violations related to handmade and dropshipped products. Vinted eventually acknowledged some suspensions were mistakenly applied and overturned the restrictions, but repeated actions impacted the business significantly. Wright estimates the bans have cost them around £10,000 in lost revenue and damaged customer relationships. He said the experience has left the family reluctant to list items on the platform due to ongoing concerns about account restrictions.

Another reseller, 40-year-old Andrew Pidgeon from Nottingham, faces a permanent ban after Vinted first suspended him in April over accusations of selling a counterfeit Carhartt beanie hat. Pidgeon promptly appealed with detailed evidence including supplier invoices, leading to an apology and reinstatement after nine days. A month later, listing the same hat model in a different color resulted in a permanent ban. He contends that Vinted’s escalation process does not account for overturned suspensions and that his appeal was rejected despite previous admissions of error by the company.

Pidgeon said the ban has created a significant financial shortfall for him, as Vinted accounted for roughly 80 percent of his resale income. After contacting Vinted’s CEO, Adam Jay, to seek resolution, he received no follow-up. “I really don’t want to complain about Vinted as I loved using the app. I’d just like to be able to use it again without the anxiety or risk of being banned,” Pidgeon said.

A Vinted spokesperson stated that millions of UK users have positive experiences on the platform and that appeals are reviewed by the Member Support team when users believe decisions have been made in error. The company did not comment directly on the individual cases raised.