The Information Commissioner’s Office (ICO) has opened an investigation into the use of a camera-based monitoring system deployed in approximately 40% of NHS mental health trusts amid concerns over patient privacy and data protection. The system, known as Oxevsion and developed by Oxfordshire-based company LIO, utilizes cameras and infrared sensors to surveil patients in their bedrooms remotely.

Oxevsion is designed to enhance patient safety and reduce staff workload by providing continuous observation without requiring constant physical presence. However, the technology has faced widespread criticism from patients, families, and advocacy groups who describe it as intrusive and liken it to a form of spying. Critics argue it undermines the privacy of vulnerable individuals in a setting where they should feel secure.

The campaign group Stop Oxevsion, through legal representation, formally requested the ICO to assess the legality of how the system collects, processes, and retains video footage and other data. Rachel Harger, a partner at Bindmans representing the group, stressed that hospital patient bedrooms should remain private spaces, with any data processing based on a clear legal justification. She emphasized that where patient consent is sought, it must be informed, voluntary, and revocable.

The investigation coincides with the ongoing Lampard inquiry, which is examining the deaths of thousands of mental health patients across Essex. Among the cases under scrutiny is that of Sophie Alderman, a 27-year-old woman with a history of severe mental illness and self-harm, who died by suicide in August 2022 at Rochford Hospital while being monitored via Oxevsion. Sophie’s mother, Tammy Smith, told the inquiry that the camera system exacerbated her daughter’s paranoia and distress, asserting it failed to provide the intended safety.

LIO’s head of patient safety, Laura Cozens, acknowledged during the inquiry that the technology might not be appropriate for every patient. She noted that video recordings are accessible only upon request and are governed by strict protocols intended to protect privacy.

Stop Oxevsion has called for independent scrutiny to address the serious concerns raised by affected patients and their families regarding privacy, consent, and the handling of sensitive personal information. The group hopes the ICO’s investigation will offer clarity and hold those responsible accountable.

The ICO has confirmed the probe into LIO and its Oxevsion system remains ongoing, reflecting growing unease over balancing patient safety with privacy rights in mental health care settings.